Shipping policy
At VYRNEX, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our shipping process, timelines, and important details regarding delivery.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on weekends or public holidays.
In case of high order volumes, processing times may be slightly delayed. We appreciate your patience in such situations.
2. Shipping Time
Estimated delivery time varies based on your location:
- Within India: 5–10 business days
- International Orders: 7–15 business days (if applicable)
Please note that these are estimated timelines and actual delivery may vary due to external factors.
3. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout
- We may offer free shipping on selected products or promotional offers
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. This allows you to monitor the status of your shipment in real time.
5. Delays and Issues
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as:
- Courier service disruptions
- Weather conditions
- Incorrect or incomplete address details
VYRNEX is not liable for delays caused by such circumstances, but we will assist you in resolving any issues.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, we may not be able to redirect the shipment once it has been dispatched.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with the courier partner to resolve the issue and provide a suitable solution.
8. Contact Us
For any shipping-related queries or concerns, feel free to reach out to us:
Email: vyrnex.support@gmail.com