Refund policy

At VYRNEX, we aim to provide a smooth and reliable shopping experience. Please review our policy below:

1. Eligibility for Returns

  • Returns/replacements are accepted only if the product is damaged, defective, or incorrect
  • Request must be raised within 10 days of delivery
  • Product must be unused, in original condition, and with original packaging

2. Proof Requirement

  • Customers must provide clear photo or video proof
  • Unboxing video is strongly recommended for faster resolution

3. Replacement Policy

  • Approved requests will receive a free replacement
  • Replacement will be processed within 2–5 business days

4. Refund Policy

  • Refunds are issued only if:
    • Replacement is not available, or
    • Item is out of stock
  • Refund will be processed within 5–7 business days
  • Amount will be credited to the original payment method

5. Non-Returnable Cases

  • Change of mind after purchase
  • Minor color/design variations (due to screen differences)
  • Used, washed, or damaged products after delivery

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • No cancellations after processing or shipping

7. Contact Information